Refund and Exchange
We offer a hassle-free return and exchange policy for 7 days from the date of delivery. To be eligible for a return or exchange, product(s) must be in their original condition with all tags intact.
For a smooth return and instant exchange process, please note that all product(s) must pass our quality inspection during the reverse pickup.
Exchanges are subject to stock availability and can be initiated only once per product.
We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact. This video serves as your proof in case of missing/damaged product(s) or parcel(s). Without video proof, returns and refunds cannot be processed.
Product(s) purchased during clearance sale, exclusive discounts on products, brand collaboration promotions, or any activity/event/campaign with a free product(s) cannot be returned, exchanged or refunded. The T&Cs will be mentioned when you apply the coupon code.
Reverse Pickup Services
We provide a reverse pickup service for your convenience. The product(s) must pass quality inspection for instant return, or exchange process. A reverse shipment is free of cost. Each order will have two reverse pickup attempts.
Refunds
Prepaid Orders:For prepaid orders, you can choose between receiving a refund via your original payment method or wallet. Once the product(s) pass our quality check at the warehouse, we will initiate the refund within 24-48 hours. Refunds to your payment method will be processed within 7-10 business days, depending on your bank’s processing times. Alternatively, if you opt for wallet credits, it will be credited instantly once the product clears the quality check.
COD Orders:If the product(s) passes the quality check once it reaches our warehouse, the refund will be issued instantly in your Wallet. Credits can be used for future purchases on websites or apps. It is valid for 12 months from the date you receive it.
Note: Any purchases made using Credits, if and when returned, will be refunded as Credits only.
Cancellations/Modifications
Orders can be cancelled or modified (change number, address, product style or size) if they have not yet been dispatched from our warehouse. Contact us via WhatsApp or email us at dotcomania@gmail.com to request changes.
Defective/Damaged Product(s) or Parcel
If you receive a damaged/defective/used/tags missing/wrong product(s), please contact our support team within 48 hours with photos or open/unpacking video. We will arrange for a new product to be sent to you at no additional charge.
If you receive a torn/damaged/empty parcel, please do not accept it. If you receive any unrelated product(s) or an empty parcel, you are requested to raise a query within 48 hours of delivery. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact.